Protecting Your Privacy

Enigma IT is committed to providing you with the highest levels of customer service. This includes protecting your privacy. Enigma IT is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.

Set out below is information that Enigma IT is required to communicate to its customers. Enigma IT recommends that you keep this information for future reference.

Your personal information

Personal information held by Enigma IT may include your name, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s licence number and your username or password. Enigma IT also holds details of your Enigma IT services (including their status).

If you choose not to provide certain personal information, Enigma IT may not be able to provide you with the services you require, or the level of service on which Enigma IT prides itself.

How we collect personal information

Enigma IT collects personal information in a number of ways, including:

• IP addresses,
• Directly from you, when you provide information by phone or in application forms, or when you submit your personal details through Enigma IT’s websites (e.g. during www. shadowinfosystem.com registration or trial services)
• from third parties such as Enigma IT’s related companies, credit reporting agencies or your representatives
• from publicly available sources of information
• in response to a survey, contest or sweepstakes
• from the organisations identified below under ‘When Enigma IT discloses your personal information’
• from Enigma IT’s own records of how you use your Enigma IT services; or when legally required to do so.

How we use your personal information

Your personal information may be used to:

• verify your identity
• assist you to subscribe to Enigma IT’s current services
• offer you and provide additional Enigma IT or related services
• administer and manage those services, including charging, billing and collecting debts
• inform you of ways the services provided to you could be improved
• conduct appropriate checks for credit-worthiness and for fraud
• research and develop Enigma IT’s services
• gain an understanding of your information and communication needs in order for Enigma IT to provide you with a better service
• maintain and develop Enigma IT’s business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so that Enigma IT can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). Enigma IT does this to keep you informed of its products, services and special offers. If you do not wish Enigma IT to promote and market its products, services and special offers to you, please call +91-8510005440.

In relation to marketing and promotional material sent via email, Enigma IT will send such material to you unless you indicate you wish to opt-out by selecting this option in the email.

When we disclose your personal information

In order to deliver the services you require, Enigma IT may disclose your personal information to organisations outside of Enigma IT. Your personal information is disclosed to these organisations only in relation to Enigma IT providing its services to you. These organisations may carry out Enigma IT’s:

• Customer enquiries
• Mailing operations
• Billing and debt-recovery functions
• Information technology services
• Installation, maintenance and repair services
• Marketing and telemarketing services
• Market research
• Web site usage analysis

Enigma IT takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Enigma IT’s web sites

Enigma IT provides products and services via its various web sites. When you visit Enigma IT’s sites, its web servers record anonymous information such as the time, date and URL of the request. This information assists Enigma IT to improve the structure of its web sites and monitor their performance.

Enigma IT may use ‘cookies’ on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for Enigma IT’s web sites to remember your preferences. As such, cookies are designed to improve your experience of Enigma IT’s web sites.

In some cases, cookies may collect and store personal information about you. Enigma IT extends the same privacy protection to your personal information whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.

Enigma IT also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Enigma IT collects and manages IP addresses as part of the service of providing internet session management and for security purposes.